Shipping policy

SHIPPING POLICY

Last updated: February 2026

This Shipping Policy applies to all orders placed through www.sugarbrowed.com, operated by:

SUGAR BROWED.
Spain
Email: info@sugarbrowed.com

All orders are fulfilled and shipped from our logistics warehouse in Serbia.

1. Fulfilment Location

All products are processed and dispatched from our external fulfilment warehouse in Serbia.

By placing an order, you acknowledge that your goods will be shipped internationally from Serbia.

2. Processing Time

Orders are processed within 2–4 business days (Monday–Friday, excluding public holidays).

Processing time refers to preparation and dispatch only. It does not include delivery transit time.

Delivery times vary depending on destination and selected shipping method.

3. Shipping Methods

We ship worldwide using:

  • Standard Shipping

  • Express Shipping

Available options are shown at checkout.

For shipping modifications, contact us within 12 hours of placing your order at:
info@sugarbrowed.com

After this period, changes cannot be guaranteed.

4. Shipping Terms – DAP (Delivered At Place)

All shipments are sent under DAP (Delivered At Place – Incoterms® 2020).

Under DAP terms:

  • Sugar Browed covers export clearance and transportation to the destination country.

  • The customer is responsible for all import duties, VAT, customs clearance fees, and local taxes upon arrival.

  • The customer is responsible for completing any required import formalities.

Customs charges are determined by local authorities and are outside of our control.

5. Free Shipping Thresholds

We offer free shipping under the following conditions:

  • Hungary: Free shipping on orders over €150

  • Israel: Free shipping on orders over €150

  • United States: Free shipping on orders over $150

  • Rest of the World: Free shipping on orders over €50

Free shipping applies to transportation costs only and does not include customs duties, VAT, or import charges under DAP terms.

6. Customs Fees & Import Duties

Because shipments originate from Serbia (non-EU country):

  • EU customers may be charged import VAT and handling fees.

  • Non-EU customers may be charged import duties and local taxes.

These charges are the sole responsibility of the customer.

Sugar Browed is not liable for:

  • Customs delays

  • Import restrictions

  • Seizures

  • Governmental fees

If an order is refused due to unpaid customs fees, any return, storage, or destruction costs may be deducted from any applicable refund.

7. Customer Responsibility

Once shipped, you will receive a tracking number via email.

It is the customer’s responsibility to:

  • Monitor tracking

  • Ensure availability for delivery

  • Provide accurate shipping details

  • Pay import charges promptly

If a parcel is returned due to:

  • Incorrect address

  • Failure to collect

  • Refusal of delivery

  • Non-payment of customs charges

Additional shipping fees may apply for reshipment.

8. Risk Transfer

For consumers within the EU, risk transfers upon physical delivery.

For business clients (B2B), risk transfers upon handover to the carrier in Serbia, unless otherwise agreed in writing.

9. Lost or Delayed Parcels

If a parcel is delayed or suspected lost, we will initiate an investigation with the carrier.

Carrier investigations may take up to 14 business days or longer.

During this period:

  • No refund or replacement will be issued

  • We must await official confirmation

If confirmed lost, you may choose:

  • A replacement

  • A refund

10. B2B Shipping

For business clients:

  • Shipping costs may vary depending on order size

  • Transit times may differ for bulk shipments

  • Separate commercial agreements may apply